Rockstep products are under limited warranty for 5 years from the date of purchase when installed in conformance with local building codes and manufacturer's instructions. This warranty is limited to the original purchaser and may not be transferred to any subsequent owner. Norse Building Products, Inc. will replace material deemed defective at no charge. This warranty covers only manufacturing defects in Rockstep products manufactured by Norse Building Products, Inc. Norse Building Products, Inc. is not responsible for labor costs incurred in removal and replacement of defective products. This warranty applies only to materials and does not apply in any way to installation guidelines or recommendations.
This warranty does not cover damage resulting from faulty or improper installation, settlement of base or settlement of adjacent areas, discoloration due to airborne contaminates, exposure to chemicals or paint, damage from directly applied high pressure water, use of any nonbreathable sealer, or improper use of any sealer deemed breathable; normal weathering of surface, efflorescence, oxidation or other causes beyond control of the manufacturer. Salts and de-icing products can damage any masonry products - such damage is not covered under warranty.
SEALERS: Sealing Rocksteps with any type of sealer type is not recommended. Sealers can trap moisture within the product, causing damage. However, if you choose to use a sealer, it must be a high quality “breathable” masonry sealer. Be extremely careful to follow the manufacturer’s recommended application instructions. Note, many sealers will alter the appearance of the masonry. Do not apply in heavier than recommended coverage – more is not better. Any non-breathable sealer is likely to cause damage to the stone and voids the warranty. Failing to precisely follow application instructions for any breathable sealer also voids the warranty.
EFFLORESCENCE: Efflorescence is a whitish, powder-like deposit that sometimes appear on the surface of concrete products. It may appear immediately or within a short time after installation. Efflorescence is a normal occurrence in cement based products. It is a natural reaction to hydration of concrete, thus is not covered under our warranty. Left alone, normal exposure to the elements will dissipate (often within months) efflorescence. However, if you wish to remove the efflorescence before it naturally wears off, we recommend using a mild mix of vinegar and water (1 part vinegar and 4 parts water) to wipe the efflorescence away. Do not use a wire brush or any caustic acid.
PRODUCT CHANGES: Norse Building Products, Inc., works continuously to improve all of its products and product quality. As part of the continuous improvement, some products may be discontinued or modified, including color modification. Norse Building Products is not responsible to Purchaser for any modification or product discontinuance. If Norse replaces any product under warranty, Norse holds the right to provide the Purchaser with substitute products that are comparable in appearance with best efforts to match the product being replaced with current products in inventory or as part of normal production. There is no guarantee that the replacement products will match existing installed product because of normal weathering or changes to our products. Repeat Purchasers should also be aware that if they are attempting to match a previously installed landscaping project there may be variations in color or product. Sample products should be utilized to ensure satisfactory matching.
The attached Warranty Registration must be completed, signed and returned to Norse Building Products, Inc by the original purchaser within 90 days of completion of installation
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Complete Warranty Registration Form and send along with copies of invoices to:
Norse Building Products, Inc
536 Main Street
P.O. Box 126
Allenton, WI 53002
Purchaser must submit written notice of claim to Norse Building Products, Inc., within sixty (60) days of the date that the defect was first discovered. Claim notice must include photos and description of defect; provide name, address and date of installation, name of installer. Norse Building Products reserves the right for reasonable time and opportunity to investigate and inspect the stone for defects prior to repairs undertaken. Photos or samples may be obtained for further analysis.
Norse Building Products, Inc
536 Main Street
P.O. Box 126
Allenton, WI 53002
This warranty is effective for purchases made after March 31, 2015, and supersede all previously published versions of this warranty. It shall remain in effect until Norse publishes a subsequent superseding version, at which time this current written warranty shall have no further effect. For warranty for RockSteps purchased before March 31, 2015 and after March 4, 2011, please contact Norse Building Products, Inc. for a copy.
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Norse Building Products, Inc.
Allenton Facility
536 Main Street
Allenton, WI 53002-0126
(262) 629-9330
FAX (262) 629-9982
